Soft skills:
- Bilingual - English + Spanish
- Multitasking skills
- Good customer service
- Courteous
- Accountability
- Willingness to listen and learn
Technical skills:
- Calling experience - Customer handling (Appointment scheduling)
- Google suite (Spreadsheets)
- Typing experience
- Effective communication skills
Educational Qualification:
A B.A. / Medical assistant / Graduate or equivalent degree
Past experience:
2 years or above in the same field ideal but not required.
Job Overview:
This profile is responsible for organizing patient information. The first point of contact for all the patients. Addressing the concerned calls in a timely manner and forwarding messages to the respective parties accordingly. Scheduling and managing patient encounters.
Roles & responsibilities:
- Reviewing voicemails, faxes, internal calls, and text messages
- Recalling, rescheduling, and canceling the patient appointments
- Updating the demographic information of patients in the software
- Updating the outbound referral spreadsheet
- Taking payments and routing the information to the concerned department internally
- Proficient in insurance verifications